Training and job satisfaction in the Algerian hotel sector

Abstract

[eng] Although Algeria is having all the elements of tourism, it has not yet reached the status it deserves. According to the annual report of the World Tourism Organization, Algeria ranked 111 out of 188 countries in 2013 with 2,7 million tourists ( Annual Report, 2014 ). So compared to the other countries in the world, Algeria is facing a huge lack in this sector. The present study is an attempt to investigate the relationship between training and job satisfaction and to analyse the determinants of receiving training in the Algerian hotel sector. This study drew upon a survey of workers in various hotels in the region of Annaba, a seaside town in the north east of Algeria. A total number of 150 questionnaires were distributed but 83 were returned, which is representing 55% of the sample. SPSS program (Statistical Packages for Social Sciences) was used for analysing the obtained results. The obtained results showed that workers who have lack of training are the most who are not satisfied with their working level performance. The results also revealed a medium correlation between training and job satisfaction. The results from the binomial logit model showed that several variables such as; Female, young employees, permanent contract, low level of education, short experience are determinants that could help to increase the reception of training programs in the hotels under study. Finally, the study ended up with presenting several recommendations to hotel officials and tourism institutions to understand the importance which training has in tourism sector, to take care of their employees and to work on their training in order to improve skills and performance within the company.