[eng] Public service
s carry great importance within the tourism industry. Majorca is
and has been a well known and mature tourism destination un til now ; for this
reason, the public services offered sh ould be perfect However, as will be
explained in this dissertation, this is not the whole case. T his paper aims at
examining tourists’ satisfaction of pub lic services offered in Majorca, in order
to see whether tourists are satisfied with them and their opinions. To conduct
the study , 21 foreigners filled out a questionnaire . After the data analysis, the
result s indicate that tourists are only satisfied with the public services offered
in Majorca to some extent. More specifically, t ourists are less satisfied with
public toilets and public transportation. At the end of the dissertation , this
study offer s some proposals to improve tourists’ satisf action of public services
in Majorca.