Employee loyalty in the hospitality sector – Analysis and strategic approach

Abstract

[eng] This Master’s thesis is based on confidential information taken from a non-public database with internal information of 200 hotels located on Majorca. This paper cannot be made accessible to third parties, with exception of the members of the examination board, without the explicit written explanation of the author and the academic tutor. The publication or duplication of the Master’s thesis – including extracts - without an explicit written permission is not allowed except for the necessary administrative processes of the UIB.