Integrating IT service management requirements into the organizational management system

Mesquida, A.; Mas, A.

dc.contributor.author	Mesquida, A.
dc.contributor.author	Mas, A.
dc.date.accessioned	2025-05-22T08:01:47Z
dc.date.available	2025-05-22T08:01:47Z
dc.identifier.citation	Mesquida, A. i Mas, A. (2015). Integrating IT service management requirements into the organizational management system. Computer Standards & Interfaces, 37, p. 80-91. https://doi.org/10.1016/j.csi.2014.06.005	ca
dc.identifier.uri	http://hdl.handle.net/11201/170271
dc.description.abstract	[eng] IT service provider organizations that have implemented a QualityManagement System(QMS) according to ISO 9001 can take advantage of all the effortsmade when implementing an IT ServiceManagement System(ITSMS). In order to facilitate the integration of these two management systems, we analyze the existing relations between the requirements of the QMS and the ITSMS. Based on these results, we provide a new Integrated Management System (IMS) which widens the scope of the ISO 9001 QMS with the specific IT service management requirements of ISO/IEC 20000-1, and present a guide to support organizations in implementing this IMS.	en
dc.format	application/pdf	en
dc.format.extent	80-91
dc.publisher	Elsevier
dc.relation.ispartof	Computer Standards & Interfaces, 2015, vol. 37, p. 80-91
dc.rights	all rights reserved
dc.subject.classification	004 - Informàtica	ca
dc.subject.other	004 - Computer Science and Technology. Computing. Data processing	en
dc.title	Integrating IT service management requirements into the organizational management system	en
dc.type	info:eu-repo/semantics/article
dc.type	info:eu-repo/semantics/publishedVersion
dc.type	Article
dc.date.updated	2025-05-22T08:01:47Z
dc.date.embargoEndDate	info:eu-repo/date/embargoEnd/2100-01-01
dc.subject.keywords	Gestión de servicios	es
dc.subject.keywords	Sistemas de gestión de calidad	es
dc.subject.keywords	ISO 20000	es
dc.subject.keywords	ISO 9001	es
dc.subject.keywords	Modelo integrado	es
dc.rights.accessRights	info:eu-repo/semantics/closedAccess
dc.identifier.doi	https://doi.org/10.1016/j.csi.2014.06.005