MIN-ITs: a Framework for the Integration of IT Management Standards in Mature Environments

Abstract

[eng] The growing interest of software companies for improving their internal processes, not just software development processes, but also processes in other domains such as Information Technology (IT) service management or information security management, has encouraged these companies to implement recognized models or standards. Most of the ISO standards that de¯ne models for software quality, IT service management or information security management provide their recommendations, guidelines, requirements or good practices under a process approach. Due to this approach, there are a large number of relations between these models as well as many common elements. From the study of these relations, this paper presents MINITs, a new framework that supports the integration of di®erent ISO standards related to IT management.